Senior Account Manager
Observo AI has pioneered an AI-powered telemetry data pipeline that can extract the most important security data from any source, parse and transform it into the right format, automatically detect and mask sensitive data, and route it to the analytics platform with the most value. By reducing noisy data volume by 80% or more, we can typically help reduce the total cost of security by as much as 50%. We shift analytics “left” into the telemetry stream to surface anomalies before all of the data is indexed in a SIEM or logging tool so DevOps and Security teams can focus on the most critical incidents before they spiral into costly problems. This helps teams detect and resolve critical incidents 40% faster. Join our team to make an impact with a fast-growing, innovative company committed to driving success for our customers.
We are seeking an experienced Senior Account Manager with a proven track record of driving customer success and revenue growth. The ideal candidate will have a deep understanding of enterprise solutions in the security and observability space and experience managing complex accounts. You will be pivotal in building and nurturing relationships with clients, ensuring their success while expanding Observo AI’s footprint.
If you are a results-driven sales professional with a passion for security and observability, we’d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for this role at careers@observo.ai.
- Develop and maintain strong, long-lasting relationships with key stakeholders in assigned accounts.
- Drive revenue growth by identifying new opportunities and expanding existing relationships.
- Serve as the primary point of contact for customers, ensuring they receive a world-class experience.
- Collaborate with the internal sales, engineering, and product teams to align customer needs with Observo AI’s offerings.
- Understand customer objectives and develop strategic account plans to achieve both customer success and business goals.
- Negotiate contracts and close agreements to maximize customer ROI and revenue.
- Provide insights on market trends and customer feedback to inform product development and strategy.
- 5+ years of experience in account management, with at least 2 years representing a SaaS based solution.
- Proven experience in managing large enterprise accounts, particularly in the security, observability, security, or performance management sectors.
- Background in working for a startup and navigating the unique challenges and opportunities in a fast-paced environment.
- Strong understanding of AI-driven technologies, cybersecurity, cloud resilience, or related fields.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to thrive in a dynamic, rapidly evolving environment.
- Self-motivated, detail-oriented, and able to work both independently and in a team setting.
- Experience with SaaS solutions and enterprise software sales.
- Understanding of Security Information and Event Management (SIEM) tools, cloud services, or incident response technologies.
- Technical background or the ability to understand and discuss complex technical solutions with clients.
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- A collaborative and innovative work environment
- Competitive stock option package
- Flexibility with remote work options
If you are a results-driven sales professional with a passion for security and observability, we’d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you’re a great fit for this role at careers@observo.ai.
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